Delete your data from Hoptroop Merzo

If you connected Facebook, Instagram or WhatsApp to Merzo

1. In Merzo, open the channel's settings and choose Disconnect. Merzo stops reading and sending through that account straight away and removes the stored access token.
2. To remove Merzo from your Meta account too, go to Facebook Settings & privacy > Settings > Business integrations (or Instagram Settings > Website permissions > Apps and websites), select Merzo and choose Remove.
3. To have the messages, comments and profile details Merzo stored erased, email privacy@hoptroop.com from the address on your Merzo account with the subject "Data deletion request" and the name of your store. We confirm by reply and complete the erasure within 30 days.

If you messaged or commented on a business that uses Merzo

Email privacy@hoptroop.com with the name of the business and the Facebook, Instagram or phone identity you used. We will erase the messages and details Merzo holds about you for that business and confirm by reply within 30 days.

More on what we keep and why: privacy policy.